Visiro Cloud Support
How can we help you today?
Search step-by-step guides, chat with our team, send a request or let an agent fix it with you on your screen.
Get help your way
Choose how you want help
Most questions are answered in the Help Center. When you need a person, we're one click away.
- Search the Help CenterGuides and answers for POS, inventory, accounts, payroll and more.Browse articles
- Chat liveTalk to a support agent right here during support hours.Start a chat
- Send a requestDescribe the issue and we'll reply by email with a ticket number.Open the form
- Remote assistanceLet an agent connect to your computer with LiveDesk Remote and fix it with you.How it works
- WhatsAppMessage us on WhatsApp with screenshots or voice notes.Open WhatsApp
- Call usSpeak to the Visiro Cloud support team in Sri Lanka.Call support
Help Center
Popular answers
The guides customers open most often.
Question
How to reset a user password
Company admins can reset a staff member's password. 1. Go to Company Settings > People And Access > Users > Active Users. 2. Open the user's actions menu and ch...
Inventory
Adding a product
Every item you buy or sell needs a product record with its prices and stock rules. Create the category, brand and measurement you need under Inventory > Product...
Finance & Accounts
Bank book and bank reconciliation
Keep your bank balance in Visiro matching your bank statement. Add each bank account in Finance > Accounts > Bank Accounts. Deposits, withdrawals and cheques th...
Inventory
Moving stock between stores
Use a store change whenever goods physically move from one store to another. 1. Go to Inventory > Store Change > Store Change. 2. Choose the From store and the...
Inventory
Entering opening stock
Opening stock records what you already had on the shelf when you started using Visiro. 1. Go to Inventory > Opening Stock > Opening Stock. 2. Choose the store....
Sales & POS
Making a sale at the POS terminal
The POS terminal is the fastest way to sell over the counter. You need the Invoice - Create permission, products with stock, and (if your company uses them) an...
Remote assistance
We can fix it with you, on your screen
Our agents use LiveDesk Remote to securely see and control your computer, only while you allow it. Perfect for printer setup, installs and anything easier to show than explain.
- 1Contact supportStart a chat, call or WhatsApp us and ask for a remote session.
- 2Open LiveDesk RemoteDownload and run it, then share your 9-digit ID and one-time password with the agent.
- 3Watch us fix itThe agent connects while you watch. End the session whenever you like.
Other ways to reach us
Talk to a person
Our Sri Lanka team answers in English, Sinhala and Tamil. We're online
- WhatsApp+94771302322
- Call us+94 77 130 2322
- Email ussupport@visirocloud.com
- Support hoursMon–Fri 8:30 AM – 6:00 PM · Sat 8:30 AM – 1:00 PM
Looking for product information?
Features, industry solutions and plans are on the main Visiro Cloud website.