Question

How to reset a user password

Updated September 29, 2026

Company admins can reset a staff member's password.

Steps

  1. Go to Company Settings > People And Access > Users > Active Users.
  2. Open the user's actions menu and choose Reset password.
  3. Enter the new password and share it with the user.

Forgot your own password?

Use "Forgot password?" on the sign-in page. The reset link is valid for 60 minutes.

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