Remote assistance
Remote Desktop Tool Powered by LiveDesk
Let a Visiro Cloud support agent securely connect to your computer to set things up, find the problem and fix it with you, without anyone visiting your office.
LiveDesk Remote is available at connect.livedesk.tech
How it works
Connected in three steps
You stay in control the whole time. Nothing happens until you share your session details.
- 1
Download and open LiveDesk Remote
Get LiveDesk Remote from connect.livedesk.tech and run it on the computer that needs help.
Download LiveDesk Remote - 2
Share your ID and password
Give the 9-digit ID and one-time password shown in LiveDesk to the Visiro agent you're talking to.
- 3
The agent connects
You'll see everything the agent does. Close LiveDesk or end the session any time to disconnect.
Why LiveDesk Remote
Built for quick, secure support sessions
One-time passwords
A fresh password for every session, so access can't be reused.
Multi-monitor
Agents can switch to the screen that matters on multi-display setups.
File sharing
Send drivers, exports or logs both ways during the session.
You stay in control
Watch every action and end the session whenever you want.
Stay safe
Remote access gives full control of your computer. Only share your LiveDesk ID and password with someone you trust.
- Only share them with a Visiro agent you're already talking to on chat, phone, WhatsApp or a support ticket.
- Visiro will never call or message you out of the blue asking for remote access.
- If something feels wrong, end the session and contact us on a number listed on this site.
Request a remote session
Tell us what's wrong and when you're at your computer. An agent will guide you through connecting.
Unattended access for business customers
Need us to maintain machines when nobody is at the desk, like a shop POS terminal after hours? Ask support and we'll set up unattended access with a permanent password you control.
Questions
Remote assistance FAQ
Do I need to install anything?
Yes. Download LiveDesk Remote from connect.livedesk.tech and open it. It shows your 9-digit ID and a one-time password to share with our agent.
Can the agent connect without my permission?
No. A session only starts when you share your ID and current one-time password, and you can end it at any time. Unattended access is only set up if you ask for it.
Can you support a computer when no one is there?
Yes, with unattended access. Contact support to set it up for the machines you want us to manage.
How do I end a session?
Click End session in LiveDesk Remote or simply close the app. The agent is disconnected immediately.